![]() “Also, Tessa is NOT ChatGBT, this is a rule-based, guided conversation. “Please note that Tessa, the chatbot program, is NOT a replacement for the Helpline it is a completely different program offering and was borne out of the need to adapt to the changing needs and expectations of our community,” a NEDA spokesperson told Motherboard. ![]() It’s an entirely different service designed to teach people evidence-based strategies to prevent and provide some early intervention for eating disorder symptoms.” “I’m not discounting in any way the potential helpfulness to talk to somebody about concerns. “The chatbot was created based on decades of research conducted by myself and my colleagues,” Fitzsimmons-Craft told Motherboard. The chatbot was trained to specifically address body image issues using therapeutic methods and only has a limited number of responses. According to NPR, which obtained a recording of the call where NEDA fired helpline staff and announced a transition to the chatbot, Tessa was created by a team at Washington University’s medical school and spearheaded by Dr. Helpline volunteers were also asked to step down from their one-on-one support roles and serve as “testers” for the chatbot. The Helpline program will end starting June 1, and Tessa will become the main support system available through NEDA. The chatbot, named Tessa, is described as a “wellness chatbot” and has been in operation since February 2022. Then, four days after our election results were certified, all four of us were told we were being let go and replaced by a chatbot.” “When NEDA refused, we filed for an election with the National Labor Relations Board and won on March 17. We didn’t even ask for more money,” Harper wrote. “We asked for adequate staffing and ongoing training to keep up with our changing and growing Helpline, and opportunities for promotion to grow within NEDA. A group of four full-time workers at NEDA, including Harper, decided to unionize because they felt overwhelmed and understaffed. According to Harper, the helpline is composed of six paid staffers, a couple of supervisors, and up to 200 volunteers at any given time.
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